Systems That Solve
Real Problems

CCG Technologies provides IT infrastructure, SCADA, and field engineering support to energy producers across the Permian Basin. Their clients span the full range — from giants like Conoco Phillips to independent operators like Aeres Energy and BTA Oil Producers.

Managing support tickets across that many accounts through email and spreadsheets meant things fell through the cracks. Technicians didn't have a single source of truth. Clients had no visibility. Dispatching a field engineer to a remote site required digging through contacts, coordinates, and notes scattered across different tools.

They needed a purpose-built system — one that their team could actually adopt, and their clients could actually use without a training manual.

We built a multi-company support portal with role-based access, real-time ticket tracking, geo-aware dispatch routing, and frictionless authentication — all deployed on a custom domain owned by CCG Technologies.

The portal uses magic link email authentication, meaning clients and technicians sign in with a single click from their inbox — no passwords, no forgotten credentials, no IT helpdesk calls just to log in.

Admins see everything. Technicians see their assigned work. Client contacts see only their company's tickets. Every role gets exactly the right level of access without a complicated permissions configuration.

Grand Classroom's business runs on a long cycle: a teacher discovers a destination, a trip gets organized for a class, and then dozens of individual students and families each have to register, pay, and stay informed in the months before departure.

That means the website can't just be a brochure. It has to present trips clearly to teachers, then hand off cleanly to a registration system parents can use on their own — without a phone call for every sign-up.

And because this is regulated student travel (Grand Classroom is CSTO-certified), trust, safety information, and trip-protection options have to be front and center.

We build and maintain Grand Classroom's public site, organized around how schools actually choose trips — National Parks, Historic Cities, and International destinations — each with its own landing experience and a clear path for teachers to get started.

From there, families flow into a dedicated registration portal at trips.grandclassroom.com, where parents create accounts, find their school's specific trip, register their student, and manage payments — including optional Travel Refund trip protection — entirely on their own.

The result is one connected funnel: discovery, teacher onboarding, family registration, and payment, all under the Grand Classroom brand and backed by the CSTO certification details travelers look for.